SuperMetro Limited has strongly refuted claims made by the National Transport and Safety Authority (NTSA) regarding the suspension of its operator license, terming the allegations as outdated and unjustified. The renowned public transport provider insists that it has fully complied with NTSA regulations and has addressed all concerns raised by the authority.
In a statement issued on March 18, 2025, SuperMetro clarified that the concerns cited by NTSA had already been resolved prior to the suspension, and therefore, the decision to halt its operations was both unwarranted and detrimental to the livelihoods of thousands who depend on the company.
SuperMetro emphasized its commitment to adhering to all regulatory requirements. The company acknowledged that NTSA had flagged five vehicles for having expired inspection certificates, fifteen for lacking valid Road Service Licenses (RSLs), and others for issues with speed limiters. However, it assured the public that all inspection certificates and RSLs had been renewed before the suspension took effect. Additionally, SuperMetro worked closely with its speed limiter vendors to rectify any faults, ensuring full compliance with safety standards.
One of NTSA’s key allegations was that 64 SuperMetro drivers had failed a retest on March 10, 2025, leading to their disqualification. However, the company clarified that these drivers had undergone the required retraining and retesting three weeks before the NTSA announcement. SuperMetro maintains that all affected drivers have been recertified and meet the legal requirements under the Traffic (Driving Schools, Driving Instructors, and Driving Licenses) Rules, 2020.
NTSA also cited violations of the Public Service Vehicle Regulations, particularly concerning labor laws and statutory deductions. In response, SuperMetro stated that it has ensured full compliance with employment laws by providing signed contracts to all staff and keeping up-to-date records of statutory remittances, including PAYE, NSSF, and SHA contributions. The company reaffirmed its dedication to fair labor practices and expressed willingness to provide NTSA with documentation for verification.
SuperMetro criticized the decision to suspend its operations, arguing that it was not only unfair but also a significant threat to the economic stability of its employees and their families. The company urged NTSA to review the updated compliance status and reconsider the suspension, emphasizing its commitment to maintaining the highest standards of safety, reliability, and service for its passengers.
